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Refund Policy

This policy applies to all purchases made through purposeandmeans.io. Consultancy service payments are processed by Mollie B.V. on behalf of Purpose and Means. Course and digital product payments are processed by Paddle.com Market Ltd, acting as Merchant of Record.

Consultancy hour blocks #

Hour blocks are purchased in advance and drawn down as sessions are scheduled.

Unused blocks — within 30 days of purchase If you have purchased a block of hours and have not used any of them, you may request a full refund within 30 days of the purchase date. To request a refund, email tc@purposeandmeans.io with your name and the email address used at checkout.

Partially used blocks Once any hours have been used, the remaining hours in that block are non-refundable. The 12-month validity period still applies to all unused hours.

Unused blocks — after 30 days Unused hour blocks are non-refundable after 30 days from the date of purchase. Hours remain valid for 12 months from the date of purchase.

Right of withdrawal Under EU consumer law, private individuals have a 14-day right of withdrawal from distance contracts for services. If you wish to exercise this right, contact tc@purposeandmeans.io within 14 days of purchase. The 30-day refund window above is more generous than the statutory minimum and applies in full where no hours have been used.

Online courses and digital products #

Courses and digital products are non-refundable once access has been granted, except where the product is materially different from its description or access cannot be provided due to a technical fault on our side. If you experience a problem, contact tc@purposeandmeans.io and we will resolve it.

How to request a refund #

Email tc@purposeandmeans.io with:

  • Your name
  • The email address used at checkout
  • The reason for your request

Eligible refunds are processed within 10 business days and returned to your original payment method.

Contact #

Purpose and Means Copenhagen, Denmark tc@purposeandmeans.io

Last updated: 22 August 2026

Payment Processor #

Course purchases are processed by Paddle.com Market Ltd (Paddle), acting as Merchant of Record. Refund requests should be directed to tc@purposeandmeans.io — do not contact Paddle directly for refunds, as fulfillment is managed by Purpose and Means.